Manchester City FC Reviews

I went with my son and wife as a Father’s Day gift. Everyone was extremely polite. Our guide was Ian and Lynn.Great knowledge and laid back.No restrictions and a photo service aswell.So professional and friendly.A very enjoyable experience.

Having problems with my account being in my mothers name, I’m her son so I wanted the name changing into my name as I want a season ticket, the terrible and I mean terrible customer service I have received is beyond a joke. I had half of the department telling me it was done and the other half saying they can’t do it they’re not allowed. Disgusting rude customer service for an issue that is still ongoing. As a lifelong supporter of the club it saddens me that we have people like this working there.

MAN CITY V REAL MADRID POOR ( GUTTED COME ON MADRID HANG YOUR HEADS IN SHAME ( COME ON LIVERPOOL FC )

Yesterday we went on the Manchester City tour. My partner and the family are all City fans, as a red supporter, due to my grandfather being a good friend of Matt Busby from when they went to school together, so being a red was always going to be. so this was to be an experience, love or hate it! well this was a great tour, run by George, who was excellent, knowledgeable, great with kids and approachable. As a sportsman I enjoying watching good football, who ever is playing, I was always taught you have to run and play for 120 minutes and don't bother appealing to the ref, he won't change his mind, so just get into a defence position and get on with the game. The tour was outstanding and would recommend to anyone who is interested in football (no matter who they support). Thanks George.

My wife and I booked a weekend in Manchester some time back. I'm an old school City fan from up near Stockport, and hadn't been back for ages. We got tix for the Brighton match, which was postponed, so opted for the stadium tour. First, a big hand to Mike and Matt who were our tour guides - we both enjoyed the tour hugely, and loved the Museum. Tour was well over an hour and worth every penny.

My husband and I took our 12year old grandson for a tour this morning.We were given a wonderful tour with very knowledgeable and personable guides namely Jim and Mat they added to the tour with their knowledge and humour thank you both.
We thought the tour was very informative and interesting, it was lovely to see behind the scenes and I can’t wait to go to the match on Saturday with my new knowledge.

Man City Stadium Tour..
Did the Man City tour for the 2nd time as we took my brother for his birthday the 2nd time. Graham & Paul were amazing, we took our 16 month old daughter & as expected she got quite agitated due to her not being able to run around which again expected. We was super conscious as other people on the tour were staring & talking between themselves so we offered to take our daughter back to the car. However, Graham was amazing & explained its expected and she behaved very well for her age.
As a huge City fan I loved it just as much as I did the first time..

Although, a lady behind the tickets & tour counter when I asked to pay with cash for my photographs not realising it was just card was very rude & smug to me. Didn’t appreciate her attitude what so ever but the other 2 ladies were really nice & helpful

Absolutely shocking. Never ever buy from the Manchester city shop. Ordered a kit but the shorts were snagged. Asked for a replacement, not money back, and they would only offer me a discount on my order. It was a Christmas present and they send ruined shorts, all I wanted was a replacement but it became too frustrating to carry on. Amazingly the complaints email is the same a the shops email so the same people will reply

George was a fantastic tour guide and was very knowledgable
He was very open to questions and gave us loads of time for photos!! Excellent tour, well worth it

Absolutely disgusting service from the on line store ordered 11th November and after numerous phone calls and e mails and asking to speak to a manager no response. Man City top finally arrived but not as ordered with player name and number again phoned again no response to my request you've had my money but I have not got what I ordered. Disgusting and disgraceful ?

I purchased a shirt on black Friday. Still wasn't here mid December and they couldn't guarantee delivery for Xmas. Luckily I was able to cancel the order on live chat and did get a refund. Absolutely shocking service - always been good in the past but not anymore.

Never will I order from the man city store again.
Like others, I purchased the home kit in November as a christmas present for my son, however, as I write this on christmas eve, the kit is yet to arrive. Having emailed twice, without a response, my partner called, to be told that the badge was being hand stitched on, meaning delivery would be delayed, but gave some hope that it may just arrive in time for christmas - this has not been the case and I will have one very upset young man tomorrow morning. I will explain to him, that the kit was ordered and will hopefully arrive sometime soon - he is a very mature 11 year old and I am sure he will understand, but that's not the point, the point is that at the time of ordering, delivery time was stated as taking between 3-7 days, 10 at the very latest. Beyond frustrated with the lack of customer service from this club.

Can’t put 0 or I would .
Absolute disaster in ordering and delivery .
Item never arrived for Xmas despite 2 weeks ordered .
For a multi million pound club their club shop online is ran terribly with clearly not enough staff to send orders out .
I could understand if I ordered a few days before Xmas but not over two weeks ago .

There should be a delivery date when ordering items as they take the cash instantly.

A shambles and NO Excuse employ MORE staff

Ordered 4 items from the online shop on 30 November. All items stated they were in stock. Our email confirmation confirmed would be delivered in 3-7 working days by UPS. Like the previous comments we have not received any of the items. I emailed last Tuesday and am still waiting a reply. I tried the online chat, entered all my details and when pressed submit I was told there was nobody available. I spoke with customer service on Monday who told me my items were being packaged in Holland and they hoped they arrived in time for Xmas. I spoke with them again and my items appear to still be in Holland. What angers me is : the website is giving false information regarding delivery dates. Nobody can give me any information on when I may receive my items. Nobody is willing to take responsibility for the poor service. I am waiting for call from the manager but I am not holding my breath. Premier league club with a national league online shop.

Ordered football hoody and shirt from the Manchester City online shop on 23rd November 2021. As per the other reports on Trustpilot I have received nothing. I have emailed customer services and also phoned them. They haven’t been able to provide any updates or if and when they will arrive. These were for my grandson for Christmas and he will be very disappointed.

I intend to take this further with trading standards as there appears to be no way of getting a refund, and I believe Manchester City are in breach of contract.

Please avoid placing any orders with them. Absolutely useless customer services. I only wish I’d read the previous reviews on Trustpilot before I ordered from them.